MW
Mariette W
1 reviews | Active since Sept 2017
01 Jul 2022, 14:15
Shocking attitude and service at Montague Gardens branch
I bought a Car more than a month ago. The car was defective - I was stuck on the side of the road twice on my way home from fetching the car at the Montague Gardens branch. I already had a very bad experience with the sales process that took hours and there was a general disbelief that there was actually something wrong with the car. After they agreed the car was defective they agreed to help me find a new car. Today, more than a month later, I still have no car, they still have my deposit money PLUS today the debit order went off for the car I returned more than a month ago. The sale was never cancelled. Shocking service and general no-care attitude in trying to resolve this.
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Replies (1)MW
Mariette W's updateReviewer Update
01 Jul 2022, 15:42Thank you for following up. Unfortunately even if my money is all returned, I have lost one month of interest on my R20 000 deposit, I have lost all the time spent on getting the first vehicle fixed, and the time spent with the sales people throughout the process of trying to get a car. And now I have to start the process all over again to try and find a car. I was patient throughout the past month and tried not to push too hard, trusting the 2 managers and the sales person to help me find a car. I could also not even try to enter any of the online auctions, since I did not have any money left to add a deposit.
MW
Mariette W's update01 Jul 2022, 15:42
Reviewer Update
Thank you for following up. Unfortunately even if my money is all returned, I have lost one month of interest on my R20 000 deposit, I have lost all the time spent on getting the first vehicle fixed, and the time spent with the sales people throughout the process of trying to get a car. And now I have to start the process all over again to try and find a car. I was patient throughout the past month and tried not to push too hard, trusting the 2 managers and the sales person to help me find a car. I could also not even try to enter any of the online auctions, since I did not have any money left to add a deposit.