Shocking After-Sales Service – Car Faulty Before Leaving the Showroom

Absolutely shocking experience with WeBuyCars.

The salesperson was great, but the after-sales service from this dealership is an absolute disgrace.

Not even before we could drive out of the showroom, the vehicle already had a problem. Imagine buying a car and it breaks before you even leave the building. We immediately asked to speak to the Dealer Principal, but instead the salesperson came back saying they would fix it at their cost.

That was two days ago.

All we have received so far is a quote and the car is still not fixed. In the meantime, nobody at the dealership answers their phones. We have called multiple times, sent WhatsApps and SMS messages, and it feels like once they have your money they completely disappear.

The lack of communication and accountability is unbelievable. It’s honestly the worst after-sales service I have ever experienced.

If this is how WeBuyCars treats customers after a sale, people should seriously think twice before buying a vehicle from them.

At this point it feels like they are simply ignoring the problem and hoping it goes away.

Extremely disappointed and frustrated.