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Felicia M

1 reviews | Active since Sept 2017

25 Jun 2024, 10:40

Shady and underhanded dealings from WeBuyCars - it is not worth your life

Do not take your chances with WeBuyCars. It is not worth your life! They will conceal major issues with their vehicles just to finalize the sale and later on send you on a wild goose chase to process your return and refund even though it is well within the grounds of their policy wording. They are extremely underhanded and dishonest in their dealings and they will put their sale first before the safety of their customers. We purchased a vehicle from WeBuyCars Silver Lakes on 2 June for R160 000. They claimed the vehicle had passed the roadworthy and Dekra 100%, and sold this to us as an A rated vehicle with no mechanical issues. Day 1 driving the vehicle we spotted excessive white smoke from the exhaust. We also started noticing that the vehicle was losing power at higher revs and the engine light had also turned on. We took the vehicle in to a repair shop for testing, where they ran a wet and dry compression test which failed, indicating issues with the pistons or worse, a blown head gasket. They also picked up that the engine light error code was due to issues with the catalytic converter. We immediately contacted WeBuyCars as we had purchased an extended warranty from them which covers mechanical issues on the vehicle for 2 years. We dropped the vehicle off on the 12th June for them to start their tests and discuss the repairs thereof. The vehicle sat at their store with nothing being done for 7 whole days until we had to phone and fight. They then only started the tests on the car on the 19th of June!! Had they actually started the tests when we first took it in, we would've been able to reach a conclusion long before the first installment is debited. But due to their lazy work ethic and total lack of concern for their customer, this process was dragged out for longer than 2 weeks. Eventually after much fighting and following up daily (since their manager Ryan who was handling this issue did not have the decency or professionalism to keep us posted), we were given the details for the mechanic who is working on the car to follow up ourselves. THIS IS WHERE IT GETS REALLY SCARY.. the mechanic told us there is no issues with the vehicle and it passed all the tests, including the compression tests on the engine. But when we then sent him our test results from the previous mechanic showing the failed compression tests and engine light error code, he suddenly changed his tune and said 'oh yes, I see what you mean and I am now getting the same test results'. This shows that they were trying to conceal the issues and were only honest when they realized we already have our own test results compiled. Had we not done our own tests and gotten our own reports independently, they would've maintained that there is nothing wrong with the vehicle and would've thus refused the refund, leaving us with a broken down car with huge issues that were never disclosed to us upon purchase. Apart from this already being a blatant violation of our consumer protection rights, this could've also led to loss of life. Damaged pistons could lead to total engine failure, and if our engine had ceased while driving on the highway, we could have lost our lives. This does not matter at all to WeBuyCars. All that matters to them is making the sale, regardless of how dishonest and manipulative they have to be to see it through. It was also further discovered that the error code with the catalytic converter was due to the catalytic converter being removed, an ******* modification that WeBuyCars again did not disclose to us upon purchase. My advise to you if you are intending to purchase from WeBuyCars is to rather look elsewhere. We thought we had gotten a great deal with this vehicle, but we now realize the only way it could've been priced that low for the make and model of the car is because WeBuyCars was already very much aware of the existing issues before they even sold it to us, and still failed to disclose these issues. Unless you have an independant mechanic who can do all the checks for you before even proceeding with the sale, then it is better not to take your chance with WeBuyCars. They are dishonest, and worse, they do not care for human life. I will be using all evidence I have compiled, including conversations with their manager Ryan, their mechanic, and their managers from head office Kimberley and Comfort, to lodge a case with MIOSA, as I believe that an investigation needs to be done into WeBuyCars regarding their shady and underhanded dealings that could potentially cause someone to lose their life.

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