SERVICE OF WE BUY CARS IS DISGRACE

In April 2024, I purchased a Landrover Discovery Sport cash and purchased the extra plan with Guardrisk for the motor plan. When i collected my number plates, the logbook was still not ready, even though it was a cash purchase. I requested it from WE BUY CARS on 4 occasions, calling head office, no one calls me back. In December 2024, the car's engine light came on and went into limp mode. I contacted We Buy Cars, and Guardrisk. We buy cars said to get diagnostic done and to get 3 quotes for the insurance policy. After getting it done, they said to pay for it, and that Gaurdrisk would refund me. I replaced my TURBO of R34000 cash, out of my pocket, only to have Guardrisk tell me that WE BUY CARS informed me incorrectly, and that they should have done the request and paperwork and would not refund me. TO DATE Ashlin Pillay, senior Customer Care agent has yet to return my calls, or emails. and after about 20 emails, still nothing, and no logbook for this vehicle. I am highly disappointed in their service, and would NOT RECOMMEND ANYONE buying from them, as their service is BAD. BPJ JOUBERT