**** service from we buy cars. Germiston

Such pathetic service. I'm going to try to keep it as short as I can coz they don't deserve the fame. I'm from Port Elizabeth and saw a car in Germiston that seemed like a good buy so I asked my brother to look at it n let me knw the condition. Turns out it wasn't bad and I app**** for personal finance as per the salesman advice ( catagory b Car). So I got per approval and got on a flight to Johannesburg. Arriving at we buy cars Germiston friday morning I received correspondence from the sales man saying that the vehicle must be a cash sale but coz I was already there I walked into the dealer to see him. When I was there the salesman said we need to chat to the opps manager coz the finance can only be done if the vehicle is made a catagory A vehicle so the repairs would need to be done for roadworthy. We agreed to do the repairs though our RMI repairer at my cost and have the vehicle roadworthy done by we buy car. The opps manager., salesman and FNI where all in agreement. Next step was for me to pay the reserve on the car which was 5k even though it's only 2.5k to reserve on a catagory b car but I did what was required. All I was told that if the sale does not go through I will get my reserve money back I also confirmed this with the FNI. NB there was no mention of any waiting period for refund. All this took place Friday morning. I was also told that we would need to reapply for finance through we buy cars. So I we did an online application with the salesman and the FNI. On Saturday I called the salesman multiple times to find out what was going on when he did awnser he told me to call the FNI so I did. To my surprise when I got hold of the FNI he said that there was no application. He then sent a manual app via what's app. So we filled it in and got all docs and the completed application to them by Tuesday. My application was moved to a different FNI and I made contact with her Tuesday on Wednesday morning all the additional docs had been sent as requested. On Thursday morning I still had no update on what was going on. I managed to make contact with the FNI at 2pm and she said she was just on another call and would call me right back as I still did not hear back from her by 4pm I went to the branch. Apon seeing the FNI I was told the finance was declined which is not her problem. Before I was told this I did however notice that the car I reserved was being driven which is odd as it's reserved for me so why are they driving it. Apon discussing this with the FNI I was told that her supervisor gave her the go ahead to give me the offer to purchase and I could take this to my bank for finance. She said to get my reserve back she would need my ID and proof of banking. She said it will take her 15 mins to complete the OTP so will have it just after 5pm. So I waited and emailed and called but got no reply. At this point I needed to book a flight home so Friday got on the first flight out of Johannesburg. Apon landing in Port Elizabeth I called the FNI at 9:30am to ask what was going on and she said her supervisor told her not to assist as it was a catagory b car and tell the salesman to call me. Bearing in mind that it was always a catagory b car as no repairs had been done yet. It's at this point I asked that if u knew that yesterday why did u not process my reserve refund. Her response is the salesman needs to call me. So I called the salesman to ask what was the story and was told at this point he knew nothing about this. I told him I want my 5k back with out issues as I paid it without issues. His response was he would get on it but it takes 3 day to process. I then told him that that is bull**** as the email I was sent did not say that there is a waiting period nor did he explain any such thing. At 4pm Friday I called the first FNI I was dealing with as the second one won't take my calls. He then proceeds to tell me the same bull**** that I need to wait for my refund and he won't change the policy for me. Now to be clear all correspondence between myself and we buy cars was done by me they did not make any effort to contact me or give any updates with out me asking and just left me hanging and incurring cost to be away from home. Now don't get me wrong I have bought cars for the port elizabeth branch and 1 of the other branches in Johannesburg before and had good service. This time around however the service was just **** utter **** worst FNI I have ever dealt with in all my life not to mention the salesman. Man the guy is just **** at his job and was no help at all. Oh I still havnt recieved my 5k. This review will probably get one of those computerized generic appolgies from a we buy cars bot and that does not matter. The people who I delta with need to pull up thier socks coz such a level of poor professionalism is unacceptable