PN
Poctiosy N

1 reviews | Active since Jun 2020

22 Jan 2024, 15:14

Service done on the car and oil cap not put back on as a result car had an oil leak

I bought a car at WeBuyCars the Dome on the 20th October 2023. The car had no issues listed on the Dekra report.

On the 22nd December 2023 I noticed that there was an oil leak on the car , which I contacted the Innovation Group to inform them and also ask if I could take in the car to any dealership and I was advised that I could take it to any garage.

On the 9th January 2024, I then took the car to Mercedes Benz Centurion, and when the dealership inspected the car, it was only then that they found that the oil was leaking due to the oil cap missing and as result the oil left on the car was 1 Litre instead of the normal oil that is suppose to be in the car. The only reason the oil cap could be missing is when the car was taken in for Service before the car was handed over to me.

The dealership did the work required on the car and now We Buy Cars is refusing to pay for the work done.

The car was taken for Service prior to me collecting the car, clearly this where the error was. We Buy Cars does not want to take accountability for this and not willing to pay for the work done on the car.

The senior consultant by the name of Damien Cornelius showed no empathy, and no care in the world.

I would never recommend WeBuyCars to anyone, they are ******.

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