*** SERVICE

We bought a vehicle from the dome on 15 Nov 2024 and on 16 Nov 2024 the care already gave a drive train error and went into limp mode. Sale was done by Zweli (Zoks). We immediately notified him of the stated as it happened within 24-hours of taking possession of the vehicle. After having to call them for an update on when the vehicle will be collected by their tow truck it was eventually collected around 18:00 on 18 Nov 2024 with no-one being able to provide answers as to what the next steps would be. They then sent the car to get a diagnostics report at one repair centre and only provided tangible feedback as to what the problem was that was detected. Throughout the wait no proper feedback was provided by the Sales person Zoks as this is a aftersales problem.

On Wednesday after receiving the first quote, they only went to request a comparative quote and the vehicle was moved to the second repair centre on Thursday (21 Nov 2024).

After havig to constantly ask for updates and not getting any information from the requested updates, I even spoke to the apparent Sales Manager, Masene Mogai who was even better at being useless. They wer both unable to answer any questions and simply provided the generic responses of i sent a request, i am awaiting feedback on my request, etc. I accepted this and waited it out like any customer would in this case.

Authorization to order parts and commence with the repairs was only given on Friday (22 Nov 2024). As a result of these we buy cars reps presenting themselves as useless i contacted the repair centre directly to get an indicaton as to an estimated completion time because this was clearly not a priority to the WeBuyCars Reps mentioned.

Note that the second repair centre obviously based the repair quote on what they were told and ordered the part based on the stated ONLY and the car was due to be completed by 25 November 2024 (today). However, after diagnosing the vehicle, the second repair centre found that a second part would be required to get the car sorted and the parts could take 2 - 3 days to get delivered to them. This information i had to convey to the WebuyCars reps because they did absolutely NOTHING to get an update to provide me with.

The WeBuyCars reps that are working on this are utter useless and should never be in customer service positions as they do not understand a thing about customer service.

Masene's generic response is that "i will get back to you in a few minutes" to never return any calls and to get feedback we had to make contact with him everytime. Zweli is simply ignoring calls to not take accountability then later on responds with generic updates that he is waiting feedback from Masene regarding an update.

Dissatissfied with the service and hope i will never have to deal with this company in future again when we are eventually placed in possession of the newly purchased vehicle which we have had to "enjoy" for less than 24-hours after purchase and / or taking ownershipof.