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yuvengounden Y

1 reviews | Active since May 2017

01 Jul 2025, 19:56

Say NO to We Buy Cars Silver Lakes , Pretoria

I bought a Mercedes Benz SLK 200 at Silver Lakes We Buy cars yesterday (30 June). It was categoity B and had a gold sticker, meaning it was deemed to be roadworthy. When I took if to Dekra (who also gives WE Buy care these Gold and other ratings) failed the car- They flagged faults that were given the all clear in the DEKRA report- This tantamount to ***** and deception. I had a reputable mechanic who works on Mercedes look at it and he did the diagnostics and he flagged these fauklts an othes- like oil in the coolant. His quote tom repair this amounted to R 48 000. The Salesperson J C Jansen promised to help with a refund- because I am not happy buying car in such pathetic condition. It has cost me a lot and inconvenienced me too- apart from the stress for a man in his late 60s!. I have asked them to collect the car from me, provide a refund soonest. I hope to hear from them soon. They requested a quote that I provided and the salesman said that he will commence the refund process ( I have a voicenote from him). I hope that I can be refunded soon - like the way I had to pay immediately! The public need to be aware of this illicit and deceptive conduct. We Buy Cars is now a big NO for me!

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply02 Jul 2025, 07:57
Official
Hello Yuven,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
yY
yuvengounden Y's update02 Jul 2025, 12:58
Reviewer Update
Thank you. I returned the car today and I was promised a refund in three days. I had to pay immediately when I bought the car- now I am inconvenienced again! I was told that I would get a refund in three days.Can this be fast-tracked in any way?
yY
yuvengounden Y's update03 Jul 2025, 07:57
Reviewer Update
The team at WeBuyCars was courteous and offered me a ride back home- very grateful. I would like the refund soonest so that I am not inconvenienced further.