Same old same old

Follow up on last weeks review. We buy cars certainly did not contact me. After sending a friend to go test the channa bennie at riverhorse i was shocked to find out that the car cant even start. So i defnitely cancelled my buy. Now to the day 7 days latter i still do not have my refund. Ok sat/sun we can dicount. But 5days. Question why does it take so long. Where is customer care.