******** sales and terrible after sales customer care

I went to buy a bike at the dome. Sale person named Werner was assisting me. No disclosure or dekra reports.

I said I will buy the bike. It took them a week to sort out the invoice as they had an IT problem but happily kept my money for that week. After the week I could come to collect the bike.

Rode the bike out of the warehouse and 5km in it started dying. After a whole day and a new battery later got it to my house. Tested the battery and saw that the bike does not charge it.

Logged a query online. had to follow up as I got no response after 5 business days. At this point, they said they would come to collect the bike on the phone. Followed up again and then they claimed I needed to take it to a mechanic to have it quoted for a fix. Asked them how I get it there if it could not start as it would just kill the battery and they said they would ask for approval to collect.

After another week I decided I would just want the bike refunded. Keep in mind I need to phone and ask for an update as they barely send me emails. Week 3 of the bike just sitting at my home phoned again asking what the issue is and upscaling to a senior manager.

The manager has apparently now denied my refund and I will receive a letter. They still haven't sent it to me!

How can they expect after 3 weeks of them changing their story every time I ask, to deny my refund when I got the bike and it is exactly the same as they sold me with only the km's done to my home to deny my refund?

As far as I understand I will take this to MIOSA as the COA does not allow this as anything sold should be "usable for a reasonable" amount of time and I believe 5km's is definitely not a reasonable time.

I'm going to call this *********** company once again after they promised to send me a letter by cob yesterday as well as collect the bike.