************* Sales and Servicing

Upon buying a Peugeot in February of 2023 at WeBuyCars, we were pressured by the company to take out a mechanical warranty with Innovation group / Guard Risk, this was reasurred by the company as a safety measure to protect the cars wellbeing as well as a precautionary measure for my parent that is a pensioner to have incase there is an issue with the car.

When taking the car in for a regular check to one of the Innovation Groups mandated service providers Kohler for the essential checks, it was discovered that WeBuyCars did not disclose the CONVERSION/ MODIFICATION and the catalytic converter was removed. THIS TO NOTE that this was a MODIFICATION that was done to the car prior to the sale. At no point were we made aware of this modification from We Buy Cars or the so called 'DEKRA' report that was done. The claim was ultimately rejected by Innovation/ Guard Risk and lead to a situation where we cannot make a claim for this MODIFICATION as we did not disclose this with our current insurer as well.

As my parent is a pensioner I trusted that the service we received and knowledge disclosed by WeBuycars, as advertised would be the best option for reliable vehicle for them to use everyday. At the point we are utterly disappointed and have been pushed around by insurers and Webuycars as no one wants to assist us to resolve the issue and we have no other way around this, besides to pay the ridiculous quotes offered by the servicing companies. There is absolutely no help and assistance from either of these companies which is highly frustrating as they deny the situation and will not take accountability for their mistake in the situation.

At this point my mother cannot make use of the car, as we cannot afford to make payment to fix the current issues, as a pensioner. This is utterly disgraceful as I would like to ensure the safety of my family, however even with being sold a 'so called' warranty that was meant to assist us, has left us in a worse situation than before. We trusted WeBuyCars in this situation to help us through this time, however we have been given nothing but disappointment from them. This gives to question the integrity and the quality of the cars that are sold even the ones with the DEKRA reports. With non disclosure of essential information we are left in the dark with insurers and the company and a car that we do not drive.