PZ
Phillip Z

1 reviews | Active since Oct 2013

28 Nov 2023, 19:54

Sale under false pretense and lying with Dekra also.

I saw a 2007 Polo 1.6 Comfortline on the WBC website and drove to Nelspruit on Monday 20/11/2023. When I got there 21/11/2023 the vehicle had no water in it. Churchill put water in the car and started it up. I questioned the noise from the engine and another gentleman from WBC advised me that is how polo Idle. I tried to ope the back doors. None opened. Churchill advised me it's the child lock which failed its a small issue. I drove the car and purchased it as the car got a clean bill of health from Dekra and no issues or roadworthy issues was picked up. Driving to Johannesburg I noticed the car is very bouncy on the road. I got home on 21/11/2023 late. On 22/11/2023 I started the car up and the noise was terrible. I assume it cold and polo idle like that. I took the car to have roadworthy done and wad advised that the car will never pass roadworthy 1. All 4 tyres is older than 5 years. Tyres was fitted in 2017. 2. All 4 shocks is worn and leaking oil. Left from cv boot is broken and missing parts. 3. The noise from the engine is the 3lwatwrpump bearing which is actually gone and the car is leaking water. All which Dekra never mentioned on the report which h I have from them on the car. Took the car for insurance inspection only to be told the car is a Trendline and not a Comfortline. Checked in the manual for the car and there unit is with the VIN number it's a trendline. Called Churchill he told me he will speak to the Manager Morne. I eventually spoke to Morne and he will investigate it. I got a voice note from the divisional manager via Churchill do I want a refund or an alternative car or my money back. I said we'll I send the car for shocks cause if I am in an accident my insurance won't cover me or the vehicle. Morne tells me WBC don't pay for repairs the consumer did. I said I want my shocks money and money for the car back. Eventually he told me to log a ticket on the website for Investigating onto the matter and someone will call before Friday. Friday the car broke down and I had to replace the waterpump , cambelt and pulley which wad totally warn but WBC say the car has a full service history. Monday 27/11/2023 I called Morne from Nelspruit he ignored my calls. I called Churchill and told him what's going on And nobody from head office called me and I am going to the media with this. Suddenly Amarah Patel called me from Headoffice. She was busy and couldn't call me. I explained the entire story to her she said I must send her all the Invoices I paid for and they will investigate and escalate the matter, also on the email Vino Ragolane is ccd. Monday afternoon I got stuck with the old tyres on the car and had ro replace 4 tyres. Tuesday 28/11/2023 Vino is still escalating my complain to see if I can get a refund for all my expenses on a car they said is in perfect condition along with Dekra. I eventually said to Vino. I want a full refund for the vehicle and all my expenses on this vehicle. I don't want any more surprises from this vehicle. Till now Vino is quite. WBC with dekra sold me a car under false pretense and a faulty car which they said has no issues. Yes I have all these issues and 6 year old tyres kn the car which my insurance won't cover .

All I want is y full money back for the car and all these repairs which I was **** about from WBC and Dekra.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply29 Nov 2023, 09:01
Official
Dear Phillip

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
PZ
Phillip Z's update29 Nov 2023, 09:15
Reviewer Update
Morning. This is such an automated reply it' not even funny. I am sitting at home. To scared to drive this vehicle while WBC still Investigate this matter since last week Wednesday when I reported it to Nelspruit. How long must I still sit at home not to exceed the 1000km or 6 month CPA warranty. As per the CPA I am not allowed to exceed 1000km or 6 months for the dealership to decline any claims or refusal to take the car back. WBC is very quick yo make one sign the documents and all but till date I didn't see a copy of the Natis of this vehicle also. How do i know its not a code 3 or a rebuild or something? Already as per the book and the insurance it's a Trendline and not a Comfortline wilhich I was initially sold. Either you pay me for all the repairs or take your car back and pay me for all the repairs and my full refund.
PZ
Phillip Z's update01 Dec 2023, 14:26
Reviewer Update
So the drama continues. 28/11/2023 Tuesday morning Vino sent me an email they will refund me the full amount for thr car and all the work for which I paid for. I need to drop the Vehicle off at the closes WBC branch close to me. I told Vino I will drop the car off in the next 2 hours at WBC the Dome. I dropped the vehicle off around 13h00 and took pictures and send it all to Vino. I asked her is there anything else for my refund, yes proof of account. I sent it to her immediately. Today is 01/12/2023. Still no refund from WBC refunds department, one cant speak to them. One can't email them. Vino says everything is with refunds department and I must wait. In the Interim I don't have a vehicle. I need to Uber everywhere I wanna go while they sit with my refund before I can purchase another vehicle. HOW LONG DOES A REFUND TAKE FROM WBC REFUNDS DEPAETMENT? Who can I escalate this matter with?