Rude, Unprofessional and *****

So you are looking to purchase a vehicle and stumbled upon webuycars.co.za. You go through their website and see all the testimonials they posted which shows customers saying what excellent service they got from webuycars.co.za. Do not be fooled by it. Sales staff will ask customers to them a review while you are still signing paperwork. After you're done signing and they have your money then the company doesn't give a damn about you anymore. Their mission is complete which is to get your money. Every promise they made to you they don't care about. You aren't their problem because they already have your money.

Now let's say you made the mistake and bought yourself a vehicle from them. Now you're waiting for the NATIS documents. You call their customer service and you get the wrong information. They tell you that you may collect the documents at the branch... Only to find out that the documents aren't at the branch yet. You just drove 50km+ for nothing. You call customer service again and the recording says if you live more than 30km away then they will arrange a courier to you at no additional cost. So you email them and ask if they can courier it to since you live way more than 30km away. Now you get a response back that it's not the case. You send them a the recording where they clearly state they'll courier it to you if you live more than 30km away and then they'll try to gaslight you and say its not what the recording says. They basically want you to drive over 100km there and back.

At this point you don't know what to do and regret ever doing business with this company. Your last hope is to call the manager of the branch you bought the vehicle from just to confirm what they promise and to inform about the poor customer service you received from the company. In my case the manager was Stefan Le Roux from the Montague Gardens branch.

Just to give you a little bit of a backstory... I had previously received poor service from the same branch and a day or 2 later after complaining I received a call from the manager saying if I received unsatisfactory service from them then I could've called him. I'm not going into detail about what happened previously but the review/complaint is still up.

When I called Stefan Le Roux he was very rude and Unprofessional. He refused to listen and told me he doesn't deal with things like this. It sounded as if he was upset that I called and just cut me off while I was speaking and handed me over to someone else so they could deal with whatever because he didn't want to. I recorded the call

Do yourself a favour and don't do business with this company. You always hear people saying that you should stay away from this company and you definitely should. After they get your money then you mean nothing to them. They will treat you like dirt.