Rude & unhelpful Ann Kotze & Daniel.Undisclosed damages.

Midstream branch -Super rude Daniel & Ann Kotze & very unhelpful at that. I bought a car literally 7 days ago, on the 3 day I brought it back in Midstream as we experienced oil leakage & spare key not working filled with toilet tissue.Fine someguy came to test drive it and said there is nothing wrong with the car just the oil leakage and is on the Dekra report, unfortunately they can’t do nothing about including the spare key stuffed with toilet paper. No problem We accepted the oil leakage issue and said will get that fix. By the way Katlego is our sales consultant was helpful and nice, his only mistake was not reading through the contract with me & highlighting the damages which is mainly oil leakage & small water in the lights, but also it was almost 6pm knock off time, but we got there just before 4pm. Katlego is a gentlemen who even helped change our tyre very late after work.

We have no problem with fixing the oil leakage and the key & we are fully aware of the mileage & age of the car,but then what baffles me is the conduct and service from Daniel & Ann they really need to watch their tone and how they speak to clients,we did not get this car for free. The damages written on the Dekra report is only the oil leakage & water in the light and it states that everything is in good condition which is not,the car has more problems that was is shown on the report a lot has not been disclosed and the extremely rude Ann & Daniel keep saying sorry we can’t help you.

My daughter took the car to Bosch to have them fix the oil leakage, they didn’t even strip or dismantle the car, they checked it and shown us pictures of the damages which are not even there on the Dekra report, the mechanic there straight up told my daughter she need to buy a turbo box and transfer oil box before he could even touch the car. He mention that if my daughter keeps driving that car in that condition he fears for the worst. My thing is had webuycars been upfront with us about the full damages not just to mention only oil leak then we would have made informed decision. Especially when considering the amount of money we going to spend on fixing & replacing the parts needed, had we known that the turbo box & transfer oil box is completely destroyed & needs to be replaced we wouldn’t have taken the car because that puts both my grandkids 6 years old,2 years old and only daughter in danger.

This is so unfair & *********** from both guy & lady at Midstream, now my daughter has no other car except the one we bought and has to drive around in in it with parts that are damaged and need to be replaced & can & any time cause a breakdown. This 2 parts were never mentioned on the dekra report. Webuycars simply doesn’t care. And Ann Kotze keeps saying but you signed, yes we signed , however we signed for what’s written on the documents and which is taking liability of what has been mentioned & disclosed. Ann says damages I am talking about are hidden under the car, which I doubt the turbo box and transfer oil box are hidden & cannot be visually seen & detected, and thats her reason why they were not checked. There is absolutely no good after sales service from Danie & Ann,all we wanted was to change the car or have them pay for the parts & damages undisclosed. And this is happening just a few days to a week of buying the car. I am not sure how my daughter is expected to use a car in that condition when its the only car she has & use to transport her kids to school & other daily personal use.

Somebody needs to come help us here.