AvdM
Alicia van der Merwe

1 reviews | Active since Jun 2012

03 Jun 2025, 19:16

*********, rude, *********** staff at Brackenfell we buy cars.

Brackenfell we buy cars are run by rude, *********, *********** people. I tried to buy the same vehicle twice. The second time I requested that all documentation will be sorted out before I take the drive there. I did my part, send everything, got all the confirmations. I spend 4 hours of my life in we buy cars Brackenfell, due to incompetence. Nothing was ready. Eventually I cancelled the deal and walked out. They are rotten from the bottom to the top. All the employers are rude except for Randall, who atleast tried to sort out the mess. The vehicle I was interested in, ended up being a year model lower than they advertised, even after I showed them evidence on their own paperwork, they pretended that I was wrong. Talking down to me, ignoring me when I ask questions, walk away while I enquire about parts that are missing. It was supposed to be a quick in and out that wasted 4 hours of my life.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply04 Jun 2025, 07:34
Official
Hello Alicia,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.