Riverhorse valley poor service!!!!!

Bought the car on Wednesday at we buy cars riverhorse. Once driving the car home it got approximately 3km from the depot and broke down. On the journey home the car broke down at least 10+ times. Called the agent and informed him of the issue that what they said was a heat sensor was way more serious! One the car report there was no such issue reported as well. On the test drive it never picked up as well (have a witness to it as well). I was then asked to try bring it back to the branch (knowing very well that the chances of breaking down again he asked me that). Eventually said he'll arrange for it to be collected on the Thursday and I'll be refunded in full. Its now Friday and the car was bought on Wednesday. Still waiting for it to be collected which I was told that it will be at 8am. Its now 9am have a recording of the conversation too.

Phoned the customer care yesterday as well and at that point my frustration was through the roof! I asked for the recording which is my legal right to have and was told she cant and I need to request it from their supervisors which needs to run via their lawyers!

This whole experience has been a complete nightmare! I want the vehicle collected immediately and for my refund to be made ASAP! Your buyer and mechanical team need to be reprimanded for the lack of responsibility and SOP of what your service and their job requires! Absolutely disgusting. Furthermore your constant annoying calls for a maintenance place that i said I dont want and didn't give consent to calling me is not on! There is a thing called the popi act which you have absolutely no problem with following!