Riverhorse poor service!!!

So it's been over 6 days on the 7th day now to be exact. Theo, Jhavid, Sihle (customer care) have all **** to me from the 1st day of me requesting a refund! Took them 2 days to collect the car, the dekra report was incorrect (issues with the car that wasn't on the report). I was **** to about a refund and when. I was asked for proof of Account 3 times of which I sent 3 times. Was promised a refund payment to be in my account before 12 today and still not in! They sent a POP only now at 12:30. Was only actioned at 12:30, another lie. Was told it'll reflect at 12, another lie! Sihle at customer care just hasnt the decency to get back to nor follow up with a client! We buy cars has made this whole experience a complete nightmare and inconvenience and none of the above mentioned are will to take accountability nor responsibility for it!

We buy cars should bury their heads in shame and start relooking at their structure etc from management straight down to the cleaner! Thinking that it's ok to play around with people's money is not ok!!!

Your company disgusts me and many others that I've spoken to now as well! I will be taking this further!!!