DS
Dolf S

1 reviews | Active since Jul 2024

13 Oct 2025, 12:24

Removing of spotlights and amplifiers from a vehicle that I bought

I bought a Hilux bakkie from Webuycars Rustenburg branch. It was advertised with spotlights. After I paid and collected the bakkie and my driver arrived home with it I saw that the spotlights were not on the bakkie anymore. I notified the salesman and he said he will asked the mechanic. The mechanic then informed me that they have to remove it due to regulations but will courier it to me. I also notified the manager of the dealer sales at Misdstream Branch and send him a message regarding the incident. Also, tried to phone him and then left him numerous messages. Then upon further inspection I found that the radio wasn’t working and it was working as per report. Then I saw that the amplifier under the passenger seat was removed! I found a receipt in the bakkie with the previous owners cell number and contacted him. He informed me that there was actually 2 amplifiers one underneath each of the front seats and he sold the bakkie with both still in the bakkie. I notified the salesman again and he again said he will follow up. Then I received a message from the same mechanic that stated that the Buyer from the Rustenburg branch said that the previous owner removed both amplifiers before he sold the bakkie to Webuycars. Then I told him that I have spoken to the owner and he confirmed that both amplifiers where in the bakkie when he sold it to Webuycars. He said not according to them and I said I have the proof of the owner and Im going to escalate it to the Manager at Midstream. He told me I can do that and he doesn’t care. So once again I send all the info to the manager their. Even this morning of 13 Oct I send him a message again and ask him if he did investigate the matter and if he have any feedback. Till now no response from him at all on any of my messages and calls. I have the messages from the mechanic and the previous owner that are willing to confirm that all the above mentioned spotlights and amplifiers were in the bakkie when he sold it to Webuycars and left it there. I can supply the nr of the salesman, mechanic and manager if needed.

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply13 Oct 2025, 14:44
Official
Hello Dolf,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
DS
Dolf S's update29 Oct 2025, 08:18
Reviewer Update
So the Manager from Midstream Branch send me a message on 15 October to say he forwarded my complain to the manager from Rustenburg branch and will ket me know about the outcome. Then on 17 October I asked him for feedback and got a reply that he is on leave until 21 October so I followed up again with him on 23 October to ask about any feedback. Up until today I haven’t received any feedback or messages at all.