MT
Mr T
1 reviews | Active since May 2021
27 May 2021, 20:52
REFUSED REFUND FOR VEHICLE THAT HAS NOT CAR PARTS SOLD IN THIS COUNTRY
I bought a FAW V2. 1.3liter dlz car for R40 000 from we buy cars midstream bbranch on 5 May the car had mechanical issues that could be fixed, but the problem is that this car has no parts in South Africa meaning that i cannot get the car fixed unless i order parts from oversease. Based on this reason i tried to return this vehicle within the same month of May, also i had already done a minor service on it, and provided them with proof but i was refused a refund of the R40 000. I feel ****** and mistreated by this big company. I have reported the matter to ombudsman and am pursuing my legal options. Please be careful when you buy a vehicle from there.
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Replies (2)
Webuycars.co.za's replyOfficial
28 May 2021, 08:03Good Day
Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly.
Best regards
We Buy Cars
Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly.
Best regards
We Buy Cars
Webuycars.co.za's reply28 May 2021, 08:03
Official
Good Day
Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly.
Best regards
We Buy Cars
Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email.
We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly.
Best regards
We Buy Cars
MT
Mr T's updateReviewer Update
30 May 2021, 15:53Hi, the problem is that even your investigation findings and response was not accurate. Because In your report you start by claiming that you are refusing my request because i as the client requested you to repair the car you sold to me. And that is a complete lie i stated to the complaints offices and via emails and telephone to your complaints agent that you sold me a car that is an international car, has no auto spares that sell its parts its not even registered in spares database of South Africa. Furthermore, the main vehicle FAW company even stated to me when i called their offices enquiring about the car, They told me that the FAW V2 passenger vehicle is being entered *******ly and has no car parts or auto shops, service centers for it existing it in the country of South Africa, that i would have to order all parts from other countries.
How do you sell such a car and not even give a roadworthy certificate for it because you knew i would not get a roadworthy certificate because when i took it to roadworthy centre it failed the road worthy test, and could not even get parts for it at all the auto spares online shops in South Africa. I bought the car in 5 May 2021 and reported the matter from 24 May 2021 thats within one month.
What I requested was a refund from WE BUY CAR based on the facts mentioned above, i did not damage the vehicle instead i even had it serviced and paid for that. So to be refunded my money within few weeks of buying a car like that makes sense.
Also just to show you that i know my rights as a consumer and a black man here is a section of the consumers protection act section 55 and 56 that supports my refund request it reads "In terms of the Consumer Protection Act, Sec 55 and 56, the vehicle must carry a six month warranty and must be suitable to be used for a reasonable time from date of purchase and all defects on the vehicle needs to be repaired and or replaced to standard at the supplier’s expense. If within 6 months after a purchase, the goods are found to be in contravention of the above, a consumer is allowed any of the following three options: Replacement, Repair or Refund. A consumer is allowed recourse to any of the above" So you failed to treat me fairly as a consumer based on the laws of the land and you secondly refused me request based on a reason that i never spoke or requested as mentioned in your investigation finding report, i have email and telephon proof of communication to you stating i dont want a repair but a refund, but instead your finding stated that i want WE BUY CARS to repair my car therefore my request is denied. That was not a professional response to a customer complaint.
How do you sell such a car and not even give a roadworthy certificate for it because you knew i would not get a roadworthy certificate because when i took it to roadworthy centre it failed the road worthy test, and could not even get parts for it at all the auto spares online shops in South Africa. I bought the car in 5 May 2021 and reported the matter from 24 May 2021 thats within one month.
What I requested was a refund from WE BUY CAR based on the facts mentioned above, i did not damage the vehicle instead i even had it serviced and paid for that. So to be refunded my money within few weeks of buying a car like that makes sense.
Also just to show you that i know my rights as a consumer and a black man here is a section of the consumers protection act section 55 and 56 that supports my refund request it reads "In terms of the Consumer Protection Act, Sec 55 and 56, the vehicle must carry a six month warranty and must be suitable to be used for a reasonable time from date of purchase and all defects on the vehicle needs to be repaired and or replaced to standard at the supplier’s expense. If within 6 months after a purchase, the goods are found to be in contravention of the above, a consumer is allowed any of the following three options: Replacement, Repair or Refund. A consumer is allowed recourse to any of the above" So you failed to treat me fairly as a consumer based on the laws of the land and you secondly refused me request based on a reason that i never spoke or requested as mentioned in your investigation finding report, i have email and telephon proof of communication to you stating i dont want a repair but a refund, but instead your finding stated that i want WE BUY CARS to repair my car therefore my request is denied. That was not a professional response to a customer complaint.
MT
Mr T's update30 May 2021, 15:53
Reviewer Update
Hi, the problem is that even your investigation findings and response was not accurate. Because In your report you start by claiming that you are refusing my request because i as the client requested you to repair the car you sold to me. And that is a complete lie i stated to the complaints offices and via emails and telephone to your complaints agent that you sold me a car that is an international car, has no auto spares that sell its parts its not even registered in spares database of South Africa. Furthermore, the main vehicle FAW company even stated to me when i called their offices enquiring about the car, They told me that the FAW V2 passenger vehicle is being entered *******ly and has no car parts or auto shops, service centers for it existing it in the country of South Africa, that i would have to order all parts from other countries.
How do you sell such a car and not even give a roadworthy certificate for it because you knew i would not get a roadworthy certificate because when i took it to roadworthy centre it failed the road worthy test, and could not even get parts for it at all the auto spares online shops in South Africa. I bought the car in 5 May 2021 and reported the matter from 24 May 2021 thats within one month.
What I requested was a refund from WE BUY CAR based on the facts mentioned above, i did not damage the vehicle instead i even had it serviced and paid for that. So to be refunded my money within few weeks of buying a car like that makes sense.
Also just to show you that i know my rights as a consumer and a black man here is a section of the consumers protection act section 55 and 56 that supports my refund request it reads "In terms of the Consumer Protection Act, Sec 55 and 56, the vehicle must carry a six month warranty and must be suitable to be used for a reasonable time from date of purchase and all defects on the vehicle needs to be repaired and or replaced to standard at the supplier’s expense. If within 6 months after a purchase, the goods are found to be in contravention of the above, a consumer is allowed any of the following three options: Replacement, Repair or Refund. A consumer is allowed recourse to any of the above" So you failed to treat me fairly as a consumer based on the laws of the land and you secondly refused me request based on a reason that i never spoke or requested as mentioned in your investigation finding report, i have email and telephon proof of communication to you stating i dont want a repair but a refund, but instead your finding stated that i want WE BUY CARS to repair my car therefore my request is denied. That was not a professional response to a customer complaint.
How do you sell such a car and not even give a roadworthy certificate for it because you knew i would not get a roadworthy certificate because when i took it to roadworthy centre it failed the road worthy test, and could not even get parts for it at all the auto spares online shops in South Africa. I bought the car in 5 May 2021 and reported the matter from 24 May 2021 thats within one month.
What I requested was a refund from WE BUY CAR based on the facts mentioned above, i did not damage the vehicle instead i even had it serviced and paid for that. So to be refunded my money within few weeks of buying a car like that makes sense.
Also just to show you that i know my rights as a consumer and a black man here is a section of the consumers protection act section 55 and 56 that supports my refund request it reads "In terms of the Consumer Protection Act, Sec 55 and 56, the vehicle must carry a six month warranty and must be suitable to be used for a reasonable time from date of purchase and all defects on the vehicle needs to be repaired and or replaced to standard at the supplier’s expense. If within 6 months after a purchase, the goods are found to be in contravention of the above, a consumer is allowed any of the following three options: Replacement, Repair or Refund. A consumer is allowed recourse to any of the above" So you failed to treat me fairly as a consumer based on the laws of the land and you secondly refused me request based on a reason that i never spoke or requested as mentioned in your investigation finding report, i have email and telephon proof of communication to you stating i dont want a repair but a refund, but instead your finding stated that i want WE BUY CARS to repair my car therefore my request is denied. That was not a professional response to a customer complaint.