1 reviews | Active since Oct 2014

29 Aug 2017, 09:09

Refund taking for ever

We bought car last year and failed road worthy because of tyres, we bought the tyres and did the road worthy ourselves and Eddie promised to reimburse us, but we still have not received any payment. We have to call everyday and send him reminders he promises to pay but still today we haven't received anything. This is really frustrating!

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Replies (5)
Webuycars.co.za
Webuycars.co.za's reply29 Aug 2017, 09:55
Official

Hi Maureen,

Allow me to apologise. We are truly sorry to hear about your experience and would like to thank you so much for letting us know, we have taken this up with our Head of Sales and will revert back to you as soon as possible.

The WSC Team

Webuycars.co.za
Webuycars.co.za's reply30 Aug 2017, 13:53
Official

Dear Maureen,

We have been informed by our Head of Sales that your refund was issued yesterday. Please confirm if all is in order, or if you require any further assistance from our side.

We are more than happy to help with any further issues you might have.

Warm Regards,

The WSC Team

's update30 Aug 2017, 14:11
Reviewer Update
I have not received any payment Please send me proof of payment on my email. Thank you.
Webuycars.co.za
Webuycars.co.za's reply30 Aug 2017, 14:27
Official

Hi Maureen,

I have asked our Head of Sales to send you the proof of payment as soon as possible. I have also asked him to cc me in, in order for me to confirm as soon as its been send.

Apologies for the inconvenience caused,

Webuycars.co.za
Webuycars.co.za's reply30 Aug 2017, 15:02
Official

Hi Maureen,

Our Head of Sales has just emailed you the Proof of Payment. I am cc'd into the email, should you wish to have a personal point of contact.

Again, I truly apologise for the inconvenience caused.

Warm Regards,