REFUND OUTSTANDING

It's now close to a year that Webuycars still owe me my refund of R4 000.00,, @webuycars, when will you process my refund?

It's now about 4 months since Webuy cars hasn't yet paid my R4000.00 back. Below I have pasted the trail of my conversation with them, which till now I haven't yet been assisted with my hard-earned money. Is there anyone out there who can assist me on how I can go about to get my refund back.

WEBUY CARS REFUSING TO PROCESS MY REFUND I paid my R4 000-00 deposit for the Auction which they state it's refundable if the Sale proceeds. I bid for a car which on the picture it was white in colour, but when I went to see the car physically, I discovered that it didn't have the exact colour on the bonnet and fender proving it may have been front fixed, possibly from a front smash. I withdrew the purchasing of the car and notified webuycars within 48hours. I have asked for my refund but webuycars is refusing to process a refund for me. Anyone out there who knows how I can go about to get my refund. Unhappy customer Reply (2) Webuycars.co.za’s reply 27 Mar 2025 at 15:45 Dear Shepard,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards Shepard K’s reply 09 Apr 2025 at 11:51 Hie webuycars.co.za

I am following up on your investigations. I haven't yet got feedback from you pertaining my R4 000 refund from you which is still outstanding. I need to use that money to purchase a car which I use for my business, and your delay to attend to this issue is negatively affecting my business. May you please kindly update me when can I get my refund.

Regards

Shepard Reply (1) Webuycars.co.za’s reply 21 May 2025 at 10:11 Hello Shepard,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.