Refund not processed

I'm highly disappointed and frustrated by the sales agent that assisted me at your Germiston branch Tumi Nhlapo, I put in R5000 to reserve a car which was supposed to be refunded to me since the deal did not go through, he advised I would receive my money back within 72hrs since the 26/03/2024

I have been following up with him to no response, the service has been horrible from him and the finance lady.

I have not received my money, I urgently require help in this matter.