1 reviews | Active since Nov 2022
Refund not being paid for 2 to 3 weeks
I bought a car from the Germiston branch an Audi A3 2012 model on 11/10/2022 and I was assisted by Kevin Mawela, the sale of the vehicle went smooth, unfortunately the vehicle barely made the trip back to my home in Ladysmith KZN. I informed WeBuyCars immediately the next day and I was advised to get a quote on the vehicle problem for repairs, which amounted to +-25k. I was not happy with the state of the vehicle so I wished to return it and get a refund. My correspondence on that was with Yul Carlinsky and later further assisted by Amarah Patel. I was escalated to a manager called Wynand who promised to call me and never did so till today. Iv been calling everyday since then and have been receiving empty promises of a refund ever since. The vehicle was returned and picked up on the 7th of November and today is the 21st of November and I have still not received my refund of R99 850. I have to call these guys 2 to 3 times everyday and they keep making empty promises and they don't want to pay back my money as efficiently as I did within an hour when I bought the vehicle. Your sales service or customer care is very negligent of cases and even the refund department does not care whether we get our money back or not. Please just pay me my money, it's been two weeks waiting now and please make this an urgent issue I need my money today!!! I'm not gonna tolerate any further waiting. The ethics of this business are very poor and I would not advise any customers to purchase your vehicles because serious vehicle issues are not disclosed and assistance is not rendered when issued are raised on purchased vehicles. Please just pay my money today iv waited long enough for my refund.
been done, that would be Lizelna Lombard, their legal manager.
been done, that would be Lizelna Lombard, their legal manager.
