Refund Due

I bought a car on the 21st of July from your branch on Olievenhoutbosch road, and happily took it home. On the 22nd I noticed that the car had milky oil on the dipstick and immediately alerted your support and was promised assistance. The car was picked up on 23rd as agreed, and I was informed I can go to the branch to pick another car.

I went to the branch to pick another car the following Monday the 26th and was helped by my initial sales person, Hanco. He recognised me immediately and tried to assist in helping me select another car, but we couldn't find anything suitable and I ultimately had to ask for a refund.

Hanco said he'd submit refund request and process it so that funds reflect by the 30th of July. When the funds didn't reflect on Friday the 30th, I again followed up with him and was told funds would reflect today. Still nothing.

I need the refund urgently