Refund delay and complete lack of communication.

Repeated delays. No updates. No accountability.

I was promised feedback by Friday end of day and received none. This matter should have been resolved long ago. A simple update should not require repeated chasing.

This level of service is unacceptable.

I am requesting: • Immediate clarity on the status of this matter • A clear timeline for resolution • Proper communication going forward

I hope this complaint will finally prompt the necessary action to resolve this issue urgently.