Refund

I have received the worst, poorest ,shocking service from the Gemiston Branch, I reserved a car on line and paid a deposit on the 17/12/2022 , on the 19/12/2022 I went to the branch paid remaining balance,I was then made to wait from 10:00 in the morning without getting any help, around 15:00 in the afternoon I am told that R2500 which I reserved a car with is not yet reflecting. I provided my bank statement to show that money is deducted from my account. I approached a manager who is clueless about customer service and he said if I am not happy I can cancel and get a refund, his name is Dwain, he offered no help whatsoever, infect he shows how arrogant he is and offered no help at all. I have bought 3 cars from we buy cars but never ever received such a poor service. I am gatvol. He told me that my money will be refunded within 72 hours, no phone call , no update. I want my money back without any further delays.