Refund

Urgent Refund Request for Faulty Ford Ranger Purchased from We Buy Cars in Pietermaritzburg

To Whom It May Concern,

I am writing to express my extreme dissatisfaction and frustration with the recent purchase of a Ford Ranger 3.2 tdci from your branch on the 20th of March 2024. Upon viewing the vehicle and taking it for a test drive with the salesman, there were no indications of any issues - no smoke and the power seemed to be at 100%.

However, shortly after leaving the premises and driving only 60km, the car began emitting an excessive amount of smoke, obstructing visibility for myself and other drivers, and subsequently lost power entirely. This occurred outside of business hours, leaving me stranded until the following morning when I could arrange for a tow truck to transport the vehicle back to your branch.

Upon returning the car and speaking with the branch manager, I was promised that the matter would be escalated to your head office. Despite numerous assurances from the head office regarding a refund, I have yet to receive any resolution to this matter.

This situation has caused significant inconvenience and financial strain, as I am now without a reliable vehicle and have been unable to utilize the vehicle for its intended purpose. I demand an immediate refund for the faulty vehicle in question and expect prompt action to rectify this matter.

Failure to provide a satisfactory resolution to this issue will leave me with no choice but to pursue legal action and escalate this complaint through appropriate channels.

I eagerly await your prompt response and a resolution to this matter.