Redundant service

Letter of demand

I initially added some of my expirience with webuycars here about two weeks ago and someone called me to try and assist and they asked me to remove the review because it would reflect bad on them, I shouldn't have removed it because they didn't even understand the basis of the complaint. So I will lay it down again step by step

1. False advertising which is a breach of the Customer Protection Act - on the advert of the car, the statement that was written on your advert was that the car service was "complete, up to date. Only to find out that the car was last serviced in 2016.

2. Failure to produce full documents to the customer regarding the extended warranty. - when I bought the car I was told nothing about the warranty and which company holds that warranty nor did I receive the terms and conditions of my warranty whatsoever. - I am not new at driving but I am however new at buying a car via finance, so I don't know how warranties on the car work and so forth.

3. Delivery fee amount which is added on my monthly installments. - I spoke to someone and they advised that the fee is basically for getting the car ready for me when I fetch which I understand, but I had follow up questions like. What does that delivery amount cover, I have a right to know that, still there's no answer - reason for me asking that question is because when I fetched the car the petrol gadge was close to reserve, I know this because when I got out of the gate at we buy cars the reserve sign came on along with the beep.

4. Inconsiderate service without concidering various issues within the environment. - with regards to the car being damaged, innovation doesn't want to fix the car because of the service history, I explain everything to webuycars as to what happened, they told me about their 6months rule which I understand completely, but considering the fact that the car was bought 21st of Jan 2020 and we had a lock down from late March and from then I was working from home until August, it is fair to say the car was driven for at least 6 months or less because it broke down in at the beginning of December, I wasn't even offered a tow truck or anything, I had to get a tow truck myself. - so it is viable to say that if it wasn't because of covid and if I had been told about the warranty and the terms and conditions I wouldn't be bothering we webuycars, and if it wasn't for covid the car would have broken down within the 6 months.

5. Because I am forced to go back to work now and then and I am currently using a taxi, should I get sick from covid It would be at your hands because I am using a taxi and I haven't had a car in for at least 2 months now and it's an inconvenience for me. The engine is completely dead and the repairs are 53k and the car was bought for 76k. They are playing defence they don't even have the facts straight, I even offered to give them my email and my password so they can check on mimecast if I received anything from we buy cars regarding my warranty because mimecast recovers emails from when you started using the email.

How does we buy cars get the audacity to cell its biggest client a car that was last serviced in 2016, I mean Mfc could just pull out because of such service.

A certecy car would be more of a professional approach to such situations, I mean I had to deal with paying a bill for a tow truck, now I'm using a taxi and risking to get Infected because of people like you.

You are a huge company, you should play defence and try to shy away from problems, look at the facts and give feedback that is viable and responsible if you are on the wrong. The car still sits at VW till this day, so you can imagine my year hasn't been going alright

I mean why would I claim via innovation if I already know the terms of my warranty. It's common sense. Clearly I never received any documentation. I received documents from mfc and my details they got from we buy cars, I have all the copies I received from mfc