R4000 ****med by WeBuyCars

I accidentally clicked on the bid button on We Buy Cars. Within a few minutes, I called and explained that it was a mistake, requesting to cancel the bid. I was informed that I would need to wait for the auction to end, and if no one else placed a bid, I would be refunded my R4000 upfront fee.

No one else bid on the car, meaning I unintentionally won the auction. I immediately called again and was assured that the matter would be escalated to Head Office. However, when I called today, I was told that no refund would be issued.

This is completely unfair. I acted in good faith, called right after the bid, and was clearly told that my money would be refunded if no one else bid. Now, I am being denied my refund despite following the instructions given to me.

I demand my refund. I will never participate in an auction with you again—this experience has been extremely disappointing, and the service is unacceptable.