Quick to take money but refund non existant!

So it's easy to buy a car with We Buy Cars. You check the website. Go to the showroom and buy the car cash. They receive the money instantly and release the car. The car breaks down outside their door about 10 minutes later.

Here is where the fun starts. You have to get a refund or replacement. It takes them another week to arrange approval for the replacement vehicle. And a week after that I go to view another vehicle which this time is cheaper than the previous one. I sit at we buy cars for 6 hours waiting for them to release my vehicle as everyone now has to jump through hoops.

Now we have a refund waiting on the over amount because the second car was cheaper. Every day we hear today or tomorrow. This is ridiculous.

You are quick to take my money but lord should there not be a refund and we have to wait and wait and wait? I want my refund paid into my account today!

You have the best sales staff but the worse after-sales service! You can buy a car from someone and have them the money within 2 minutes as per your ads and policies but please don't sell cars as you don't pay your paying customers back.