Quick to take money but no service if something goes wrong

I purchased a car from the Cape Town branch beginning of September 2017. I was talked into taking an insurance with AMP by the staff of We Sell Cars. I also bought the car on retail terms.

About a week after receiving the car the engine light came and I took it to the agent to have it investigated according to what the insurance requires. This was on my account. The insurance was not happy with this and requested to have it booked in again for the insurance to send through an accessor. This again on my account. According to the insurance the timing chain had lengthened and it does not fall under the insurance terms (it would have had be snapped for the insurance to cover it). The whole process of dealing with the insurance was and is very unprofessional and is still an ongoing ordeal. I tried to involve We Sell Cars various times but it is a tactic of drawing it out by not addressing my emails/messages or ignoring them completely. I am in the process of canceling this insurance and of course only would get portion of the money back (the substantial commission to We Sell Cars is also deducted amongst other “costs”). Today I received a call from the insurance telling me they lost the cancelation from.

My last email to We Sell Cars (more than 2 weeks ago) is still not answered.

I am very disappointed with the “service" of We Sell Cars and with the insurance you sold me when buying the car (which proofed utterly useless).

In the meantime I had to pay for the repairs to be able to use the vehicle (5 digit number) myself.