put and to all the surrounding circumstances of their supply). Should a consumer receive any goods that fail to adhere to the requirements set out in Section 55, it can be returned to the supplier within six months after the delivery of the goods. The co

COMPLIANT:

On the 27/09/2022 I purchased an Audi Q5, from We Buy cars. It was a cash sale At We Buy cars I was being assisted by Mr. Benny, who is a sales representative of We Buy cars. I took delivery of the said motor vehicle.

On the 30/09/2022 I lodged a complaint with We buy cars, on the basis of the fact that as I was driving the said motor vehicle, I experienced a problem with the gears, I was stuck in the middle of the road and I requested for help. My vehicle was towed to Bosch Services, at Hillfox value centre, Hendrick Potgieter road. The problem was breakdown was the gearbox at cost of R 63 411.00.

We Buy cars rep**** to my complaint on the 05/10/2022 and they rejected my complaint. I am dissatisfied with their response and/or rejection of my complaint. On the 27/09/2022 when I concluded the agreement, I was assisted by Benny. He showed me a green sticker on the said motor vehicle, and he informed me that the green sticker shows that the vehicle is not in a good condition and would require major repairs, rather I should look for a vehicle that has a gold sticker.

I asked him to explain the difference between a motor vehicle bearing a green sticker vis-a-vi a motor vehicle bearing a gold sticker. He informed me that a motor vehicle bearing a gold sticker is in a good condition and does not/ will not require any major repairs and/or service as compared to the motor vehicle with a green sticker. It was his recommendation therefore that I should rather look for a motor vehicle with a gold sticker because It will not require any major repairs and/or service. On the basis of his advice I found the Audi Q5 with a Gold sticker and compared to the Mercedes Benz with a Green sticker and Benny recommended it.

I have a Dekra report which I signed which they gave me after I got stuck on the road said that the Gearshift clutch transmission condition is (poor) and the inspection results report that (1. During the road test deficiencies on gearbox, clutch of automatic transmission were detected, 2. A typical noises on gearbox transmission axles detected) Contradicting with Gold sticker that says the vehicle is in a good state and it only needs general service

Benny did not indicate to me that, the defects are of such a nature that in actual fact after taking possession of the motor vehicle I should have driven it straight to a repair shop to have these defects attended to immediately, in fact had I been informed of the seriousness of defects highlighted in the Dekra report, I would have never purchased the mentioned motor vehicle, in fact I would have insisted that this vehicle should have been given a green sticker, to warn would be victims from falling into the trap that befell me.

I am a not an expert to could be expected that I would understand the grievousness of the defects mentioned in the report. No one explained to me and thus I was not afforded an opportunity to make an informed decision. The fact that the said motor vehicle broke down within a matter of hours after I purchased it shows that it was not in a condition to be given a gold sticker according to We Buy Cars’s standards.

URGENCY OF THE MATTER AND THE PREJUDICE SUFFERED

I am being prejudiced by the refusal of We Buy cars to either pay for the repairs, accept the return of the motor vehicle, refund and or offer me another vehicle. I am without a motor vehicle, I am saddled with a huge repair costs, which I should not be in the first place. I wish for the speedy resolution of my complaint, because of my medical condition and the need for me to relocate by the end of this month.
I traded my car which was almost new and yet I got a raw deal at We Buy Cars

Pollen