Products added to the contract without consent - no assistance from WBC

This email was send to WE buy cars complaints department 28 November 2024 and not reply received

I would like to share our experience with We buy Cars and I will be taking this further to make people aware of what happens at we buy cars.

1) The finance lady we dealt with, Lizelle Wehmeyer, made us feel like she was doing us a huge favor by assisting us. Never returning calls and if you get hold of her she is impatient. There was a problem on my payslips and proof was provided of the error.

2) The selling price of this vehicle was R147k and extras were added of R6400.00 which was not mentioned

3) She then added Value added products and service to the value of R18 897.00 to the contract without explaining anything to me. We are sufficiently insured and have tyre protection and dent protection on our comprehensive insurance - she just added products that we already have. Financing Value added products (for 24 months) over 72 months for us is not financially viable. According to the FAIS act the F&I must provide the customer with adequate information about the product she sells

4) Before signing the contract I contacted her to confirm the terms. Again she was very agitated and told me the deposit is R35000 and instalment will be R2800.00 over 60 months

5) We had an appointment to take delivery today at 9:00. After waiting for over two hour she eventually had time to see me. I was pushed for time to get back to work.

6) She just told me where to sign and did not explain anything to me. Rushing to get the contract signed and get me out of her office. At home I noticed the installment is now R3000.00 over 72 months and not R2800.00 over 60 months as per our conversation.

7) I immediately called her and again my call was rejected. I then sent her a message and she rep**** that she is busy with 4 deliveries and can maybe call me after 5 today.

8) According the the sales person there is a factory warranty on this vehicle until end next year and thereafter I will take a warranty with my insurance company King Prize

9) The salesman Elandrie Everett was absolutely amazing and tried his best

10) since yesterday Lizelle undertook to contact me after 5 and send a message she will call me this morning and again NO CALLS

I will be referring this to the ombudsman and National Consumer Protection