Problem in Acquiring Natis Documents

I recently traded in my double cab Hilux for a single cab at the We Buy Cars Germiston branch on December 9th, 2023, I would like to express my deep frustration and disappointment with the service I have received, or rather, not received.

The transaction, entirely a cash deal, was supposed to be straightforward. I specifically mentioned that I was buying the car for export purposes and was assured by the sales representative that the necessary Natis documents would be ready before the new year. This assurance was crucial in my decision to proceed with the purchase.

However, since then, it has been a constant and tiresome struggle to get any update on the Natis documents. Whenever I call the call center seeking information, they seem completely clueless about the status of my documents, leaving me in a perpetual state of uncer*****y.

Further adding to my frustration, I personally contacted the sales rep at the Germiston branch, hoping for a direct resolution. The rep promised that the manager would get in touch with me regarding this issue. It's been over a week, and I have received no communication from the manager or any other representative from We Buy Cars.

Ironically, on December 22nd, I got an SMS confirming the transfer of the Natis of my old Hilux to We Buy Cars, but I am still in limbo about the Natis documents for my new purchase. This situation is not only frustrating but also impacts my plans, as the vehicle was bought specifically for export.

This entire experience has been highly disappointing and has significantly eroded my trust in We Buy Cars. I expected a more efficient, transparent, and customer-oriented service, especially considering the nature of the transaction. I hope this complaint is taken seriously, and immediate action is taken to resolve these issues.