AV
Adriaan V

1 reviews | Active since Nov 2022

13 Mar 2023, 15:38

Previous damaged car sold as second hand

Will never in my life buy a car from them. Bought a car 4months ago 2019 Mahindra KUV. I was never informed the car was damaged before, paint started coming off and 2 weeks later engine light came on. When you want to cancel finance there's so many issues and costs involved. Salesman doesn't inform you about the car history just want to make money selling cars and being dishonest. The car have a Dekra report so how couldn't they pick up the car was damaged. Be careful of what you buy from we buy cars especially Germiston branch

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Replies (5)
Webuycars.co.za
Webuycars.co.za's reply13 Mar 2023, 15:49
Official
Good day,

It's unfortunate to hear this. We would like to get more information regarding your experience.
Would you please complete our Customer Care form here: www.webuycars.co.za/customer-care in order for us to do so?
AV
Adriaan V's update13 Mar 2023, 15:55
Reviewer Update
I did contact customer care, case is escalated for cancellation, but the cost involved is ridiculous due to a dishonest salesman I must pay for their incopotency. Car even has a Dekra report. You can kindly email me at *** I will be more than happy to give proof and more information
Webuycars.co.za
Webuycars.co.za's reply14 Mar 2023, 08:59
Official
Hi Adriaan,

Thanks for bringing this to our attention. Our team is currently investigating the problem and will be in contact with you.

Regards
AV
Adriaan V's update15 Mar 2023, 06:12
Reviewer Update
Can someone please explain you buy a car on finance and already paid 3 installments that amounts to R7450, then because of a damaged car being sold that went through Dekra, we buy cars decided to cancel my purchase but I have to pay another R7402 for use of the vehicle. Cancellation of purchase proof We buy cars sold a damaged car but still want more money. Why don't they take responsibility and let the salesman pay any amount outstanding because of he didn't disclose car history on collection date. I also requested from Dekra an explanation how car is released without noting car was damaged and dashboard light came on just after 4 months. I will also contact the Automotive Ombudsman as Germiston branch can't accept they sold a car that was damaged and expect me to just pay more money because of their incompetence, but yet cancelled finance. I'm the 1 loosing but they just after money not caring what they sell to you. False advertising as car was advertised as almost new because it's a 2019 model and only had 37000km on clock
Webuycars.co.za
Webuycars.co.za's reply20 Mar 2023, 07:32
Official
Good Day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards