POOR SERVICE...USED THE CAR FOR 3 DAYS AND 3 WEEKS DOWN NO CAR!!!! And NOBODY CARES!!!

They have NO CUSTOMER CENTRICITY!!!!POOR SERVICE..... Purchased a vehicle with this company and only use it for 3 DAYS!!! 3 WEEKS DOWN THE LINE - STILL NO CAR!!!

On April 20 that was the day I picked up the vehicle at their JHB South branch. The following day in the morning Friday 21st I spotted some oil leakage on my parking and reported it to the the sales consultant who assisted with the purchase and made arrangements to bring back the vehicle on Monday 24th, which I did 1st thing that morning and I was told the issue will be resolved before close of business. Which it didn't happen because later that day the consultant told me it will not be resolved but surely by Wednesday 26th the car should be ready - Come Wednesday I follow up and the consultant who was assisting me is having some crisis and he couldn't help and at this point no one in the entire dealership couldn't assist the only people i could speak to were the call center agents who have little to do as they mentioned they cant even go to the workshop to check if the car is even there or not - I asked for the sales manager who is also forever not available. I then had to physical go to the dealership on Saturday 29th to look for answers and as usual I came back empty handed - at this point no one knew where this car is some agent said it was with the external workshop they are using JAG Auto Tech but this workshop doesn't operates on weekend and they was absolutely nothing they can do. I finally got the details for the external workshop guys and they were hesitant to provide me with feedback as they do not deal directly with individuals. I'm so much disappointed - at this point I don't even know if the car is there or someone is using it somewhere out there or was it even taken to this external workshop because nobody seems to know anything about this vehicle at this point.