POOR SERVICES

I purchased a car through webuycars on 21 November 2023. The car in question is a Volvo V60 T3, manufactured in 2014.

Since acquiring the vehicle, I have encountered persistent engine issues, necessitating numerous visits to a mechanic for repairs. Despite my attempts to address the matter with webuycars by sending multiple emails and even personally visiting their branch in Epping, Cape Town, I have received no meaningful response or resolution. Instead, I was informed that I had agreed to their terms and conditions by signing the legal documents at the time of purchase.

This situation has become increasingly distressing as I continue to make monthly installment payments for a car that is not operational. The financial strain coupled with the ongoing mechanical problems have taken a toll on my well-being, leading to a diagnosis of depression.

I kindly request your intervention and guidance in navigating this challenging situation. Your expertise and support are crucial in ensuring a fair and equitable resolution to this matter.