Poor service We Buy Cars Polokwane

Good day,

I would like to formally raise a concern regarding the manner in which my vehicle evaluation was handled at We Buy Cars Polokwane.

I was initially assisted by Markus, who inspected my vehicle and loaded it onto the system as having a partial service history. My concern is that he did not properly verify this before making that assessment.

The vehicle has in fact been fully serviced at a reputable dealership. The only issue is that the most recent service was not stamped, although supporting service documentation is available.

Thereafter, I began receiving calls from JP, who I later discovered is Markus’ brother. Initially, I believed I was still communicating with Markus.

After sending the complete service history on Friday, I received no further feedback from Markus. On Saturday, I drove to We Buy Cars only to find that Markus was not on duty, and that JP was in fact his brother. At that stage, I became concerned about the professionalism and transparency of the process.

I then proceeded to book another assessment with Armand Rudolf. However, I was informed that he could not assist me because Markus was still handling the case.

From Friday onward, both Markus and JP stopped responding to my emails, calls, text messages, and WhatsApp messages. This lack of communication was one of the reasons I attempted to initiate a new evaluation request through another consultant.

Today (the next Monday), I returned to We Buy Cars and explained my concerns to multiple staff members. I was eventually redirected back to Markus, who initially refused to allow colleagues to provide an independent second opinion on the vehicle.

After I insisted, Markus and Khutso advised me to log another case. I am currently waiting for the vehicle to be re-evaluated.

My main concern is that I believe Markus may have deliberately classified the vehicle as having a partial service history in order to reduce its value. Furthermore, when I requested an independent review, Markus was outside discussing the matter with Khutso while the hood of my vehicle was open, which has raised further concerns for me regarding the independence and fairness of the reassessment process.

I would appreciate a proper review of this matter and clarity on how my vehicle was evaluated.

My initial complaint was sent to we buys on the 28th of April 2026 and till today they haven't responded or looked into my query.