1 reviews | Active since Jul 2018
POOR SERVICE ( SECOND TIME )
Good Day,
I bought a car and sale transaction was cancelled on the 30/06/2024 because the car did not start when i went to collect the car.
I have lost R6000 for travelling from Joburg to Cape town and only to discover that the car is dead and all i got from the salesperson was a simple sorry we didn't realize that the car is dead. no compensation for all my expenses that i incurred due to incompetence of the salesperson.
I have been a loyal customer to we buy cars for a very long time but i keep on getting disappointment.
Today is the 12/07/2024 and my money is still not paid. salesperson does not respond to all my communications, i am gaatvol.
I have done numerous follow ups with Lewis Phiri from cape town rich mond branch and he keeps ignoring my calls. 'The service i am receiving is shocking.
ID: ***
Account Number: 771780
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
No one has bothered to contact me until now.
I have sent more than 5 emails today, no respond and yet you are still investigating what exactly?
Customer are treated with no respect.
Refund requested 7 days ago, and you are still investigating what?
I am so annoyed and shocked by the level of service you continue to provide to me.
You are keeping my money for no valid reason and generating interest with my money.
No one has bothered to contact me until now.
I have sent more than 5 emails today, no respond and yet you are still investigating what exactly?
Customer are treated with no respect.
Refund requested 7 days ago, and you are still investigating what?
I am so annoyed and shocked by the level of service you continue to provide to me.
You are keeping my money for no valid reason and generating interest with my money.
My refund is still not done.
We buy cars doesn't respect and value me as a customer.
I requested a refund since the 05/07/2024, until today we buy cars continues to benefit using my money for free.
No one bothers to call me and update on anything.
Service from the company will never improve.
I am now going to escalate the matter further due poor service from the company.
I have sent more than 10 emails, i have now spent more money in trying to get a refund from the company.
you don't want to find yourself in my position dealing with *********** employees and internal process which benefit the company while hurting customer and creating bad reputation.
I can imagine how people are going through my experience
My refund is still not done.
We buy cars doesn't respect and value me as a customer.
I requested a refund since the 05/07/2024, until today we buy cars continues to benefit using my money for free.
No one bothers to call me and update on anything.
Service from the company will never improve.
I am now going to escalate the matter further due poor service from the company.
I have sent more than 10 emails, i have now spent more money in trying to get a refund from the company.
you don't want to find yourself in my position dealing with *********** employees and internal process which benefit the company while hurting customer and creating bad reputation.
I can imagine how people are going through my experience