Poor Service Experience

Webuycars Montane

I am writing to formally express my extreme dissatisfaction with the service my family and I received at your dealership this past weekend. My children were looking forward to purchasing a vehicle, but the experience was marred by a complete lack of professionalism, transparency, and communication.

My complaint is based on the following points: Lack of Assistance: From the moment we arrived, we felt ignored. We had to repeatedly seek out staff members just to get basic assistance.

Wasted Time and Misinformation: We spent the majority of Saturday at your branch, only to be told to return on Sunday. We arrived at 10:00 AM on Sunday and stayed until closing, only to be informed at the end of the day that the banks were closed. This is basic industry knowledge that should have been communicated to us immediately to avoid wasting our entire weekend.

Poor Process Knowledge: We were never given a clear explanation of the purchasing process. Every step was a struggle, and we had to constantly ask what was happening next. The standard response was simply that we "must wait for the bank."

Unprofessional Finance Handling: The service from the finance department was particularly disappointing. The finance lady was unhelpful, and the burden of following up was placed entirely on us.

Lack of Communication: Calls and messages went unanswered throughout the process. It felt as though we were doing all the work to try and buy a car from you, rather than being assisted by a professional sales team.

Buying a car should be an exciting milestone for my children, but your "NEW" Montane branch turned it into a frustrating and disrespectful experience. I expect a formal response regarding how this situation occurred and what steps will be taken to ensure other customers are not treated this way in the future.