Poor service, denied opportunity to test drive

I got to we buy cars Midstream branch on the 7th September 2021 at or around 15h00, saw a car that I like requested a test drive around 15h00 for a golf 7, and was told that the key is with the manager by the name of Diana That had last drove the vehicle and whom was in a meeting that was scheduled to end 16h00. We chose to test drive another car in the meantime since we had our 3ye on the golf 7. 16h00 we were told by the sales agent that the manager is being difficult with releasing the keys. We waited till 16h30 for the keys and eventually started to complain. We were then told that the keys can't be found after a wasted hour waiting for keys. I don't know if this is what this branch symbolizes or represents however I'm deeply disappointed with the run around I got as a customer that was interested in buying from Midstream branch.