1 reviews | Active since Oct 2015
Poor service delivery
Greetings all. On 10 Oct 2015 i travelled from Middelburg to Pretoria to view a vehicle at We Sell Cars. Jan the salesman was allocated to me. He could not answer my questions that i put through to him about the car. He didnt know if the car had runflat tyres or if it had a reverse camera. We went for a test drive and i ended paying cash for the car through eft. I was told the mercedes was not yet dealer stock and that the natis papers will be sent to me in middelburg via postnet. I was told to submit my companys ck and vat etc which i faxed through on the 19Oct. On the 20th I called a lady Jane and she promised to get back to me. I waited till the 22th and still had no response from the salesman or Jane. I then called Tiaan the manager and told me Jan will contact me shortly. Thursday went by and so did Friday. Called back on Monday 26th and i was told by Jan that Maryke sent papers and i would get it the 29th at Postnet middelburg. I was not very happy as middelburg is only 130km from pta and 4 days was questionable. Anyway i agreed to wait till then. Thursday has come and gone. Still no papers?? Really *********** staff from manager to office staff. Really pathetic & disgusting!
We sell Cars is now registered on Hellopeter as a Company that Responds.
We sincerely regret the fact that there were such poor communication and evidently a disparity between the expectation and the way it works here.
Jan is not with us any more, he moved on to another dealership.
If your issue is not resolved yet, please let me know, our services has improved dramatically since then.
No other dealership in the country sells 50+ vehicles a day. We financed around 130 of those last month alone. I don't know of any dealership in the country that turn those numbers. We have our own unique problems and challenges here, we are still adjusting and growing and rising to the challenges, but I think everyone needs to know about what we offer here, and what we are doing here, we offer some of the best deals in the country. What we are doing is new, it is exciting, and somewhat revolutionary.
We sell in excess of 1300 vehicles a month, it is thus inevitable that there will be complaints - we are striving to improve the response rate and efficiency, we are rising to the occasion and we would like to be known as people of integrity.
My email is dirk at webuycars dotcoza.
We sell Cars is now registered on Hellopeter as a Company that Responds.
We sincerely regret the fact that there were such poor communication and evidently a disparity between the expectation and the way it works here.
Jan is not with us any more, he moved on to another dealership.
If your issue is not resolved yet, please let me know, our services has improved dramatically since then.
No other dealership in the country sells 50+ vehicles a day. We financed around 130 of those last month alone. I don't know of any dealership in the country that turn those numbers. We have our own unique problems and challenges here, we are still adjusting and growing and rising to the challenges, but I think everyone needs to know about what we offer here, and what we are doing here, we offer some of the best deals in the country. What we are doing is new, it is exciting, and somewhat revolutionary.
We sell in excess of 1300 vehicles a month, it is thus inevitable that there will be complaints - we are striving to improve the response rate and efficiency, we are rising to the occasion and we would like to be known as people of integrity.
My email is dirk at webuycars dotcoza.