Poor Service

I’m very dissatisfied and so much disappointment with the overall lack of service from @webuycars.co.za… I reside in Roodepoort and found a car in Silver-Lakes (PTA). Upon viewing the car, the car had issues which DEKRA REPORT confirmed to be working. I raised the complaint with the sales person “Kyle Petersen.” Which he never escalated my concerns. I believe reading the DEKRA report is the final piece of the deal. Even worse the DEKRA report says the car has a SPAREWHEEL, which I saw upon viewing but when collecting the car at THE DOME, there was no SPAREWHEEL, one MAT is missing which I believe it was used when they were taking out the SPAREWHEEL, Now, when I ask about the SPAREWHEEL, I’m being told there was no SPAREWHEEL which DEKRA REPORT also confirmed the SPAREWHEEL was available. Lucky enough, I did download that DEKRA REPORT.

Brief summary - I drove to Silver-Lakes (PTA) from Roodepoort to view the car. - Thursday 30 January 2025, I drove to Silver-Lakes (PTA) from Roodepoort to collect the car (Issues: The car don’t want to start, which I also told “Kyle” about this matter after my test drive and they only attended the matter after the money is in their account. At that time I already paid insurance and warranty for a car that is not in my premises. (NO PRO RATA paid) - Silver Lake (PTA) told me they will deliver the car to THE DOME no need for me to drive from Roodepoort to PTA which I believe that was something they should have done when receiving my deposit. - The car was delivered to THE DOME on Tuesday the 4th of February 2025 in the afternoon. I was made to stand outside. Moe Ebrahim was the guy who was given the GATE-PASS of the the car… I received the car in the driveway next to the boom gate. No hand shake from Moe Ebrahim The car was idling. No inspection of the car. I was deceived to believe I was on the driveway so I take the car and leave… This is where I was going to see the SPAREWHEEL and MAT were missing.