AV
Anelia V

1 reviews | Active since Feb 2020

11 Feb 2023, 09:09

Poor Service by Shane Mobaye!!

Once again I have to take my COMPLAINTS to social media due to exceptional POOR service by your Customer Care Department!! I Returned the **** BMW that I bought from We Buy Cars more than 2 months ago, but the car STILL shows that I am the owner!! And now due to this I cannot renew my Audi's Licence!!! I Have been asking for this to be rectified for more than 2 weeks now, and for proof that the BMW is no longer on my name, but nothing has been done by Shane Mobaye!! The only responses I receive from her is that "it was handed over to be dealt with"..... Does it take more than 2 months to do this??? If I get fined for driving around with my Audi with an expired license then who is going to pay those fines????? Poor poor service just continuing forever!!! 🤬 ..... (Ill wait for your normal generic response about how sorry you are for the inconvenience, but still do nothing about it)....

0
Replies (3)
Webuycars.co.za
Webuycars.co.za's reply11 Feb 2023, 13:09
Official
Dear Anelia,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
AV
Anelia V's update21 Feb 2023, 08:24
Reviewer Update
After 3 weeks now I have only received one email stating that my NATIS Document is allegedly "with the wrong bank", and that's why the vehicle is still on my name!! And it is actually not 3 weeks, its been 4MONTHS!! I gave the car back 4 MONTHS AGO ALREADY!!!! And it is still on my name!! The issue is STILL NOT RESOLVED!!!!!! And I am now officially driving my Audi with an expired licence as my 21day grace period has also lapsed!!!! Rediculously POOR POOR SERVICE ONCE AGAIN!!! 😡😡😡😡😡😡
Webuycars.co.za
Webuycars.co.za's reply22 Feb 2023, 10:47
Official
Hi Anelia,

We apologise for the inconvenience and we regard this matter as resolved.

Best Regards