Poor Service and la

Poor service and lack of accountability I have experienced during the sale of my BMW to WeBuyCars.

Sifiso Ngobese came to inspect my vehicle, conducted a full inspection, test drive, and completed all the necessary checks. Following this, an offer was made and accepted.

Subsequently, Jaynen Rania arrived to collect the vehicle. However, he then stated that he could not proceed with the collection because a required picture had not been taken. This came as a complete surprise, as the inspection and checks had already been completed by Sifiso.

When I contacted Sifiso regarding this issue, he advised that Jaynen must resolve the matter. Jaynen, on the other hand, has not taken responsibility either. As a result, I am being sent from one person to another, with no one willing to take ownership or provide a solution. This has caused unnecessary frustration, delays, and inconvenience.

This experience reflects a serious lack of coordination and professionalism, and it has left me extremely dissatisfied with your service.

I request that this matter be urgently addressed, that accountability be taken, and that clear communication be provided regarding the way forward. I expect a prompt resolution