WN
Wilhelm N
1 reviews | Active since Jul 2011
07 Nov 2024, 16:18
Poor service and broken promises
I still haven't received my license disk for the car I bought on 11 Oct. The disk and reg papers were going to be delivered to me. F&I person not returning calls and messages. Now I cannot renew my other cars' licenses - the new car's license first needs to be renewed, meaning I will be driving unlicensed vehicles soon. It's cost me R312 so far to get a document showing why I cannot renew my other cars. Ridiculous.
Helpful (0)
Replies (4)0
Replies (4)
Webuycars.co.za's replyOfficial
08 Nov 2024, 08:43Dear Wilhelm,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply08 Nov 2024, 08:43
Official
Dear Wilhelm,
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
WN
Wilhelm N's updateReviewer Update
08 Nov 2024, 08:52Thank you. I also sent my complaint to Customer Care this morning via email.
I would appreciate speaking to a warm body about this matter.
I would appreciate speaking to a warm body about this matter.
WN
Wilhelm N's update08 Nov 2024, 08:52
Reviewer Update
Thank you. I also sent my complaint to Customer Care this morning via email.
I would appreciate speaking to a warm body about this matter.
I would appreciate speaking to a warm body about this matter.
WN
Wilhelm N's updateReviewer Update
08 Nov 2024, 09:18There is a lot more that I am unhappy about regarding the service from the F&I person, but since this is a public forum I kept to the facts regarding the most urgent and serious of my concerns. I will discuss other matters offline.
WN
Wilhelm N's update08 Nov 2024, 09:18
Reviewer Update
There is a lot more that I am unhappy about regarding the service from the F&I person, but since this is a public forum I kept to the facts regarding the most urgent and serious of my concerns. I will discuss other matters offline.
WN
Wilhelm N's updateReviewer Update
14 Nov 2024, 09:00I sent my complaint on 7 November. 6 days later I got an email from WeBuyCars saying they are interested in following up on my complaint. That is 6 days later. Yesterday they were still looking for the car reg number of the car I bought - I can't believe it. I put the reg no in the original complaint. Today is a week after the complaint and still no resolution. I would have expected an answer by now. It took them a week to START investigating, nevermind resolving it! In the meantime I cannot drive the car I bought. Ridiculous.
WN
Wilhelm N's update14 Nov 2024, 09:00
Reviewer Update
I sent my complaint on 7 November. 6 days later I got an email from WeBuyCars saying they are interested in following up on my complaint. That is 6 days later. Yesterday they were still looking for the car reg number of the car I bought - I can't believe it. I put the reg no in the original complaint. Today is a week after the complaint and still no resolution. I would have expected an answer by now. It took them a week to START investigating, nevermind resolving it! In the meantime I cannot drive the car I bought. Ridiculous.