ZM
Zinzi M

1 reviews | Active since Jun 2019

15 Feb 2025, 19:11

Poor service and Administration

14 December 2024 I bought a car at We Buy Cars a Nissan Magnite 2022 model online.I went and collected the car on the 18th of December 2024,the car was dented on passengers door and broken back light.I didn't have a problem with that because it was mentioned on their derka.According to their derka,I was supposed to fix back light,back the passenger door and fill up the gas for Aircon.Everything else was marked as in very good condition in everything in front engine.And I was advised that my car is still under warranty and advise to extend with the service cover, which I took out later on the same month.And on 31 January 2025,while driving to work,my car stopped in the middle road and stopped moving.Restarted the car,it moved however it was slowly losing power , and had to drive back to home just to be safe.Monday 3 February I contacted nissan to come tow my car because is was under warranty.They came and took it in to check what was the problem,only to find discovery that the car was involved in a major accident and sold to we buy car.And we buy cars did not disclose that to me.The radiator was linking all along and now is overheating and can't be fixed because the radiator is squished and radiator come out.Need to be properly panel beated and lots need to fixed and rectified.

I contacted We buy Cars regarding the car problems I'm experiencing,they asked me to send the report from Nissan to see if they'll be able to refund me or give me another car.Which I did send the report.

10 days later they send me their letter stating that they can't fixed nor refund my claim because it was stated on the derka that "the body is below average". Point is this claim is not about the body of the car,is about the fault that is in the engine and which they claimed it was in a very good condition and untouched.

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Replies (1)
Webuycars.co.za
Webuycars.co.za's reply16 Feb 2025, 09:51
Official
Dear Zinzi

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards