Poor service

I bought a Chevrolet Cruze 2 months ago at WE BUY Cars Dome branch through Wesbank. Only to find out when I got home that the car has a water coolant leak problem. I called the sales consultant who assisted me. He advised to lay a complaint with their customer service of which I did same day. They are giving me a run around. I purchased the Warranty for the car. Of which Wesbank paid the money to We Buy Cars. Now their Insurance company which is Innovation that the Warranty was purchased from. Claims that my Policy is not active. They want proof of payment. Proof of payment sent to them but still no luck. I don't know whose commiting ***** between WE BUY Cars and Innovation. Am stuck and paying installments for the car am not using. It is at the workshop as directed by them. Now the workshop wants to charge storage fee on top of that. They are giving a very poor services. Their customer care consultant are forever unavailable. They say leave a massage they will call you back of which they never do. I am very much disappointed 😞