Poor Customer Service Received

Bought my first car from We buy cars the Gqeberha branch in March 2021. On purchase I was informed that the car had a 2 year servicing plan. I work from home so I hardly drive long distances, however from my service book I noted that I will need servicing this year December/ January 2024. To my dismay when I called in to Innovation Group I was told that my 2 year servicing plan from We buy cars has been cancelled. in my confusion I have been trying to call we buy cars to understand what could have happened and why. Instead I have been sent from pillar to post with no clear straight answers. I have called numerous times and have been informed that the Natasha assigned to my grievance will be in contact me. It has been an entire week since I last called and I have not been in contact with any Natasha's.

So word to the wise, if you get your car with a servicing plan from We buy cars I would advise you constantly call in-even send mails to follow-up and check that they have not cancelled it.

I am extremely disappointed and disgruntled with the service/ lack of service I have gotten from we buy cars.