Poor customer service

I made an enquiry online regarding the vehicle I was looking for. I was very clear with Kyle as to what I wanted and how I wanted. To trade in the vehicle that I bought from you 2 years ago with the vehicle I was interested on.

You system online only allowed me to apply at my personal capacity not through my business and my application got declined. I told Kyle that my banker wants me to submit an OTP so that can draw up a deal for me through my business since last week Wednesday, I have not received that OTP, am still shocked with the responses that I received from your sales rep. This is the same experienced that I received 2023 January when I purchased the current vehicle. I still have proof of twitter messages, Facebook and every way I made to attempt to get help.

Your sales showed no understanding of the importance of customer centric at all, or you guys have certain clients that you treat differently for them to feel that their business is valued. I can send screenshots as proof where your sales rep have ignored my calls and WhatsApp messages but when i call with my wife's phone he answers

Why getting a simple OTP would be a hassle?

2023 your finance clerk forgot to add the warranty of the vehicle into the deal and I had to pay it on my own. 2 years I am back again after this kind of experience and still nothing has changed at all